High Schools, Secondary Vo-Techs
1-800-824-5179 or fax 1-800-453-7882

Career Colleges/Community Colleges and Post Secondary Vo-Techs
1-800-648-7450 or fax 1-518-464-0301

Four-Year Colleges/Universities
1-800-648-7450 or fax 1-518-464-0301

Or use the Desk & Examination Copy form to request sample and desk copies.

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CUSTOMER SERVICE

To place an order or for general questions, purchasing, and order tracking call: 1-800-347-7707 or fax 1-800-487-8488 8 AM to 6 PM Eastern Time. For questions concerning online sales please contact: Delmar Cengage Learning - Customer Service 10650 Toebben Drive Independence, KY 41051 Tel: 800-354-9706 Fax: 800-487-8488 Email: esales@cengage.com Mail: Delmar Cengage Learning Attn: Order Fulfillment P.O. Box 6904 Florence, KY 41022 For Canadian orders: Nelson Learning Canada 1120 Birchmount Road Scarborough, Ontario M1K 5G4 Canada Tel: 1-416-752-9448 1-800-268-2222 Fax: 1-800-430-4445   1-416-752-810 email: inquire@nelson.com When ordering by mail, include the following information: Your complete name, address (including zip code), phone and account number Complete book title and ISBN or Order # for each book order Authorized and numbered purchase order (for orders not accompanied by payment) All special billing and/or shipping instructions clearly marked and mailed to the appropriate address TOP

SOFTWARE TECHNICAL SUPPORT

Free technical support is available for all software products such as computerized test banks, laserdisks and CD-ROM packages that accompany our titles. Call toll-free 1-949-595-2189 8:30 a.m. to 5:30 p.m. Eastern Standard Time or fax 1-518-464-7000, 24 Hours Email Technical Support, complete this form. For questions regarding Autodesk Press product installation, setup and/or system requirements, call 1-949-595-2189 from 8:00 a.m. to 5:00 p.m. Eastern Standard Time. Please note that this technical support does not cover any commercially available software such as AutoCAD, CADKEY, etc. TOP

CUSTOM PUBLISHING

The Delmar Cengage Learning Custom Order Center will assist you with your requests for Custom Solutions; Custom Publishing, Custom Bundling and other special requests. For custom bundling orders and information call: 1-800-245-6724 or FAX 1-800-451-3661.  For custom publishing orders and information call: 1-800-355-9983. Visit the Custom Publishing web site at http://custom.thomsonlearning.com/. TOP

DELMAR CENGAGE LEARNING MAILING ADDRESS, PHONE, AND FAX NUMBERS:

Address business mail to: Delmar Cenage Learning 5 Maxwell Dr. PO Box 8007 Clifton Park, NY 12065 - 8007 Note: Only U.S. Post Office Mail (1,2,3rd and Priority Mail) can be processed through this address Please address all packages to our physical address: Delmar Cengage Learning Executive Woods 5 Maxwell Dr. Clifton Park, NY 12065 - 2919 Note: UPS Ground and Overnight Courier packages must be shipped to our physical address, not our mailing address Phone for Editorial and Online Operational Offices: 800-998-7498 TOP To report technical problems or issues with this site, please contact our Webmaster.

RIGHTS AND PERMISSIONS INFO

Customers seeking to use material from any Delmar Cengage Learning product must submit a request online at  www.cengage.com/permissions/  . This includes requests for electronic files on behalf of students with disabilities. For follow-up questions, please email: permissionrequest@cengage.com Phone: 1-800-730-2214 Fax: 1-800-730-2215 TOP

ACCESSIBILITY / DISABILITY REQUESTS TO USE OUR MATERIAL

Customers seeking access on behalf of students with disabilities to electronic files from any Delmar Cengage Learning product must submit a request online at  www.cengage.com/permissions/  . For follow-up questions, please email: permissionrequest@cengage.com Phone: 1-800-730-2214 TOP